Frequently Asked Questions

If you are trying to log in to ACA Health Shop & Share Savings Program for the first time, make sure you entered your email address in correctly when completing your registration.

Forgotten your password?

We all forget things from time to time! If you can’t remember your password:

  • Click on Forgot Password in Account login
  • Enter your registered email address. You'll then be sent a link to reset your password via email.

If you’ve tried resetting your password and are still having trouble logging in, email support@acahealth.com.au with your name and membership number and we can check your registered email address.

When you sign up for our Shop & Share Savings Program, you will receive access to hundreds of Promo Codes every day.

Step1

Simply click the online Promo Codes button, then scroll through the specials, or if you are looking for something specific simply search by store or category at the top of the page.

Step2

Click on the claim Promo Codes button. You will see a code appear, copy this code so you can paste it in the checkout of the online store you will be visiting.

Step3

Click on "go to store" to be transferred to the website you have selected. Here you will need to create a new account if you don’t already have one.

An eCard is an electronic card (instead of a traditional physical gift card) that can be purchased online and sent to you via registered email address.

Do I get a physical gift card posted to me?
No. An eCard is emailed to you instead.

When will my eCard expire?
eCards are all subject to the individual stores’ terms and conditions, and as such the length of validity will vary from store to store.

For example, Woolworths eCards have no expiry date, whilst Coles Supermarket eCards expire 4 years from the date of issue.

How will I receive my Woolworths eCard?
The Woolworths WISH eCard will be emailed to you. The eCard can be stored on your phone, or you can print out the eCard and take it into the store. Alternatively, you can take a photo of the card and store it on your phone. All you need to redeem your eCard is the card number and the pin number.

Where can I use Woolworths gift cards?
The Woolworths WISH eCard can be used at all stores that are owned by Woolworths click here to see a list of the participating stores.

Can I use my Woolworths WISH Gift Cards online?
Yes - your Woolworths WISH eCard can be used online.

To use the card online, copy and paste the card number and pin number on your eCard when completing the checkout process.

Can I use my Woolworths WISH Gift Cards in store?
Yes – when using your Woolworths WISH eCard in store simply mention at the point of sale that you are paying using an eCard, then type in the in the card number and the pin number and the amount of your purchase will be debited from your card.

Can I purchase a physical gift card?
No, we only sell eCards; physical gift cards are not available through the Shop & Share Savings Program website.

How will I receive my Coles eCard?
Your Coles eCard will be emailed to you. The eCard can be stored on your phone, or you print out the e-gift and take it to the store.

Where can I use Coles eCard?
The Coles eCard can only be used at Coles Supermarkets and only in-store.

NOTE: The Coles eCard cannot be used online.

Can I use my Coles eCard online?
No. Coles eCard are only redeemable in-store.

Can I use my Coles eCard in store?
Yes. Your Coles eCard can only be used in store. When you are in the store, simply scan the barcode at the point of sale and type in the pin number.

Payment for the eCard can be made by:

POLi Payment

POLi Payment enables you to securely checkout and pay for goods and services using your personal internet banking. POLi Payments are made through the Australia Post secure payment portal and available with select banking institutions. You can learn more about POLi Payment here.

Credit Card

Payments can be made with your VISA or Mastercard, through the Commonwealth Bank 3D Secure (3DS) payment gateway.

When you select to pay by Credit Card, you will be redirected to the We Make a Difference and Commonwealth Bank 3D Secure (3DS) payment gateway to complete your transaction.

You will be required to enter your payment details and will be sent a one-time security pin to your mobile phone which you will need to then enter into the payment gateway, to complete your transaction.

This enhanced security measure is an extra layer of protection against fraud when completing your payment online.

Most cards are approved for 3DS, however should you have any issues when processing your payment, you may need to activate 3DS in your banking app or contact your financial institution for more information.

Do you accept American Express cards?
No, we do not accept AMEX cards for payment.

How do I know my payment has been successful?
Once your payment has been processed, you will receive an Order Confirmation email, confirming the details of your purchase. An email with details on how to access your eCard will follow shortly.

What name will show in my bank account for my transaction?
All transactions made through the Shop & Share Savings Program will show in your bank account as We Make A Difference.

ACA Health are working in collaboration with We Make A Difference to bring you the Shop & Share Savings Program.

Your eCard will be sent to you as a link in an email, simply hover your mouse over the link and left click on the mouse button.

If clicking on the link doesn’t work, try pressing control (Ctrl) on your keyboard then left click on the mouse.

After your payment is received, your eCard will be emailed to your registered email address within 24 business hours.

No. You can shop online through ACA Health Shop & Share Savings Program at any time, simply by logging in to your account and clicking on the shop of your choice. You will then be directed to the store’s website.

If a coupon discount code is available for the store you wish to shop through, you will need to follow the instructions detailed above in ‘How do I redeem a coupon code online’.

Yes. We are constantly looking for great deals and special offers to pass on to you and as such we frequently add or change shops.

Stay tuned for new shops, coupons and discounts!

Every time you make a purchase through Shop & Share Savings Program on average 2% of your purchase1 will go to support the church or charity you have nominated

Note 1: This excludes some items including flights where fundraising is less than 2.0%.

There is nothing you need to do, as long as you have logged into your Shop & Share Savings Program account and click through to the store you are shopping at, your purchase will contribute towards a donation. There is a unique tracking code in the URL used to take you to the store’s online shop which will link your donation back to the charities you are supporting.

Please note that the purchase of eCard doesn't contribute to your charity

Click here to view a list of local churches and charities currently supported through the ACA Health Shop & Share Savings Program.

You can change your chosen charity at any time by visiting your Profile which can be found in the drop down menu on the top right of any page when you've logged in to your account.

The charities nominated by the ACA Health Shop & Share Savings Program are close to our hearts and have been chosen for their trusted reputations as well as the contributions they make to the ACA Health community.

If there is a charity that you wish to nominate for consideration, please email support@acahealth.com.au

I am having a problem with my Shop & Share membership
If you experience any issues with your membership, including logging into your account, please fill out the Contact Us form, and someone will be in touch as soon as possible.

I am having a problem with my eCard
If you experience any issues with your eCard purchased through Shop & Share Savings Program, please complete the Contact Us form, and a team member will be in contact with you as soon as possible.

If your problem relates to conditions surrounding the use of your eCard, for example the expiry date or validity of your eCard, you will need to contact the shop directly.

I am having a problem with a purchase I have made through an online shop
If you have any problems with an order or a purchase you have made through an online shop listed on Shop & Share Savings Program, you will need to contact the shop directly.

I have questions about my ACA Health Fund membership
If you have any questions regarding your ACA Health Fund membership, including benefits or your level of cover, please email info@acahealth.com.au or jump back over to the ACA Health Fund website.